Mission:

As a User Experience Designer you will be a key player envisioning and leading stellar user experiences for our digital products and services. The work demands strategic thinking and conceptual, creative execution across any touch-point with our customers.

Outcomes / Metrics:

 

Observe

  • Understanding sessions with stakeholders per Sprint > 1
  • Quantitative user research through surveys per Quarter > 1
  • Qualitative user research through in-deep contextual interviews per Quarter > 1
  • Industry and trends analysis per Quarter > 2
  • Expert / Heuristic  review per Quarter > 1

Model

  • Develop User Personas > 1
  • Creates Journey and Empathy mapping models ( Service and User) > 1
  • Creates Feature maps & prioritization per sprint 1
  • Develops Flow Diagrams (Tasks, Information Architecture, Cases, Sitemap) > 1

Diverge

  • Execute ideation workshops with stakeholders per Sprint > 1
  • Execute co-design workshops with stakeholders per Sprint > 1

Converge

  • Affinity Diagramming per Workshop > 1
  • Prototype lo-fi wireframes per Sprint > 1
  • Prototype hi-fi wireframes per Sprint > 1
  • Execute animations to support IxD per Sprint > 1

Validate

  • Conduct user testing lab per Sprint > 1
  • User flow trends through analytic review per Quarter > 1
  • User behavior through Heat mapping per Quarter > 1

Technical Skills:

  • Comfortable working on User-Centered Design agile process
  • Organized and able to switch between different projects in a fast-paced environment
  • Ability to express design solutions based on scenarios through storyboards and storytelling
  • Ability to quickly sketch interfaces and concepts based on scenarios
  • Excellent grasp of Mobile First and Responsive Design: layouts, grids, etc.
  • Relevant and practical experience in native mobile design: iOS and Android
  • Know-how to create clickable prototypes for user testing using InVision
  • Familiarity with UX Research tools such as Usabilla, Hotjar, UsabilityHub
  • Proficiency in wireframing software such as Adobe Illustrator, Adobe XD, Axure
  • Proficiency in Sketch and Principle is a bonus
  • Flawless writing in English and Spanish

Cultural fit:

  • Team-player
  • Thought-Provoking
  • Functional Expert
  • Obliging, happy to help
  • Bilingual
  • Aesthetically Aware
  • Entrepreneurial spirit  

Qualifications:

Bachelor’s design degree program or equivalent degree in a field of study related to the role.

Notes:

  • +4 years of experience in similar roles
  • Bonus points if you have worked at a product design company
  • Background in the telecom industry is desirable