Mission:
As a User Experience Designer you will be a key player envisioning and leading stellar user experiences for our digital products and services. The work demands strategic thinking and conceptual, creative execution across any touch-point with our customers.
Outcomes / Metrics:
Observe
- Understanding sessions with stakeholders per Sprint > 1
- Quantitative user research through surveys per Quarter > 1
- Qualitative user research through in-deep contextual interviews per Quarter > 1
- Industry and trends analysis per Quarter > 2
- Expert / Heuristic review per Quarter > 1
Model
- Develop User Personas > 1
- Creates Journey and Empathy mapping models ( Service and User) > 1
- Creates Feature maps & prioritization per sprint > 1
- Develops Flow Diagrams (Tasks, Information Architecture, Cases, Sitemap) > 1
Diverge
- Execute ideation workshops with stakeholders per Sprint > 1
- Execute co-design workshops with stakeholders per Sprint > 1
Converge
- Affinity Diagramming per Workshop > 1
- Prototype lo-fi wireframes per Sprint > 1
- Prototype hi-fi wireframes per Sprint > 1
- Execute animations to support IxD per Sprint > 1
Validate
- Conduct user testing lab per Sprint > 1
- User flow trends through analytic review per Quarter > 1
- User behavior through Heat mapping per Quarter > 1
Technical Skills:
- Comfortable working on User-Centered Design agile process
- Organized and able to switch between different projects in a fast-paced environment
- Ability to express design solutions based on scenarios through storyboards and storytelling
- Ability to quickly sketch interfaces and concepts based on scenarios
- Excellent grasp of Mobile First and Responsive Design: layouts, grids, etc.
- Relevant and practical experience in native mobile design: iOS and Android
- Know-how to create clickable prototypes for user testing using InVision
- Familiarity with UX Research tools such as Usabilla, Hotjar, UsabilityHub
- Proficiency in wireframing software such as Adobe Illustrator, Adobe XD, Axure
- Proficiency in Sketch and Principle is a bonus
- Flawless writing in English and Spanish
Cultural fit:
- Team-player
- Thought-Provoking
- Functional Expert
- Obliging, happy to help
- Bilingual
- Aesthetically Aware
- Entrepreneurial spirit
Qualifications:
Bachelor’s design degree program or equivalent degree in a field of study related to the role.
Notes:
- +4 years of experience in similar roles
- Bonus points if you have worked at a product design company
- Background in the telecom industry is desirable